All processes and organizational structures are protocolized and systematically audited on a regular basis.

PEAL Management is committed to upholding quality standards in accordance with the UNE-EN-ISO 9001:2015

Within the company’s Prevention, Quality, and Environment Department, a dedicated Quality division oversees the establishment and monitoring of a comprehensive management system. This system encompasses all company processes and aims to ensure and enhance service quality and environmental preservation, adhering to international standards.

PEAL prioritizes customer satisfaction through a customer-centric approach. This includes training employees, selecting suppliers meticulously, maintaining transparency, and fostering collaboration. Effective communication, reliability, and continual improvement practices ensure customer needs are met. Additionally, PEAL takes proactive steps to prevent and address errors, ensuring customer satisfaction. The company also remains committed to environmental responsibility, embracing sustainable practices.

The Quality and Environment Policy is based on principles such as meeting requirements, continuously improving, complying with regulations, prioritizing prevention, minimizing environmental impact and adhering to ISO 9001:2015 and ISO 14001:2015 standards. The policy is disseminated among employees, suppliers and subcontractors, encouraging their participation.